Shipping policy

Where we ship
Candy District ships across Canada. Orders to the United States are also accepted; see the United States section below for how duties and fees work.

Processing time
Orders are packed and handed to the courier within 1 to 3 business days. Orders placed on weekends or holidays are processed on the next business day. During peak periods, processing can take up to 5 business days.

Order tracking
Once your order ships you'll receive an email with your tracking number. Tracking can take up to 24 hours to show its first scan.

Couriers
We ship with trusted couriers and choose the service based on your address and the size of your order. Your tracking email tells you which courier has your package.

Shipping rates
Rates are calculated at checkout from your address and the weight of your order, so you'll see the exact cost before you pay.

Free shipping in Canada
Orders of $80 CAD or more (before taxes and after discounts) ship free to addresses in Ontario, Quebec, British Columbia, Alberta, Manitoba, Saskatchewan, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland and Labrador.

Yukon, Northwest Territories and Nunavut
Orders to the territories are charged the shipping rate shown at checkout. Free shipping does not apply to these addresses. Very large orders (over 30 kg) to the territories ship at a flat rate by weight, shown at checkout. Orders over 100 kg are quoted by our team, so please contact us before ordering.

United States
Rates to the United States are calculated at checkout and include duties and customs clearance, so there is nothing extra to pay when your package arrives.

Delivery address
Please check your address carefully at checkout. If a parcel is returned to us because of an incomplete or incorrect address, we'll contact you to arrange reshipping, and the second shipping charge is the customer's responsibility. If you need to change your address after ordering, contact us right away; we can update it as long as the order hasn't shipped.

Temperature considerations
Chocolate and other heat-sensitive items can be affected by warm weather in transit. Please consider the destination climate before ordering, especially in warmer months. In hot weather we add protective packaging such as ice packs wherever possible.

Damaged or lost items
If an item arrives damaged, opened, or defective, contact us within 7 days of delivery with photos of the item and the packaging. Please keep the item until your claim is resolved.

If your tracking stops updating or your package appears lost in transit, contact our Customer Service team. We'll investigate with the courier and arrange a replacement or refund where the package can't be located.

Packages marked as delivered
If your tracking shows your package was delivered but you didn't receive it, contact us within 7 days of the delivery date. We'll open an investigation with the courier on your behalf and share the outcome with you. Couriers treat a package marked delivered as complete, so these cases depend on what the courier finds. We recommend choosing a secure delivery location where possible.

Questions
Contact our Customer Service team at any time and we'll be happy to help.