Refund policy

Returns and exchanges
For health and safety reasons, Candy District does not accept returns or exchanges on candy or any other food items. If there is a problem with your order, contact Customer Service within 7 days of receiving it. Non-edible items may be returned within 15 days of receipt.

Return eligibility
To be eligible, a non-edible item must be unused, in its original packaging with any tags intact, and accompanied by proof of purchase. Refunds exclude the original shipping cost, and return shipping is not covered by Candy District. A 15% restocking fee applies to approved returns.

Order changes and cancellations
Once an order has entered processing, we are unable to make changes or cancel it.

Damages and issues
Please inspect your order on arrival and contact us right away if an item is defective, damaged, or not what you ordered, so we can put it right. Keep all packaging in case we need to see it.

Non-returnable items
Perishable goods, custom or personalized items, gift cards, and sale items cannot be returned.

Refund process
Once a refund is approved, it is issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since approval, contact Customer Service.

Contact
customerservice@candydistrict.com