Privacy policy
Overview
Your privacy matters to us. This Privacy Policy explains what personal information Candy District collects when you visit our website or buy from us, how we use it, who we share it with, and the choices you have. By using our site or placing an order, you agree to the practices described here.
Information we collect
When you place an order, we collect the information needed to complete it: your name, billing and shipping address, email address, phone number, and payment details. Payment card numbers are handled by our payment processors and are never stored on our systems.
When you create an account, subscribe to our emails, enter a contest, leave a review, or contact customer service, we collect the information you provide, such as your name, email address, and the content of your message.
When you browse our site, we automatically collect technical information such as your IP address, device and browser type, time zone, the pages you view, the products you look at, and how you arrived at our site. We collect this using cookies, pixels and similar technologies.
How we use your information
We use your personal information to:
- Process, ship and support your orders, including sending order and shipping confirmations.
- Communicate with you about your orders and answer your questions.
- Screen orders for fraud and protect our site and customers.
- Send you marketing emails and offers, where you have agreed to receive them.
- Understand how customers use our site so we can improve it, our products and our service.
- Meet our legal and tax obligations.
Marketing communications
We only send marketing emails or text messages with your consent. You can unsubscribe at any time using the link in any email, by replying STOP to a text message, or by contacting us. Unsubscribing from marketing does not stop order and account messages, which we still need to send you.
Sharing your information
We share personal information with service providers who help us run our business, and only for that purpose. These include:
- Shopify, which hosts our online store and processes orders. Shopify's privacy policy is available at shopify.com/legal/privacy.
- Payment processors, to take your payment.
- Couriers and fulfillment partners, to deliver your order.
- Email, text and marketing platforms, to send communications you have agreed to receive.
- Analytics and advertising services, to understand site use and show relevant ads.
- Customer service tools, to respond to your requests.
We may also share information when required by law, to respond to a lawful request, to protect our rights, or as part of a sale or merger of our business. We do not sell your personal information.
Cookies and tracking
Cookies are small files placed on your device that help our site work and let us understand how it is used. We use cookies that are necessary for the site to function, such as keeping items in your cart, as well as analytics and advertising cookies. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.
Retention
We keep your order information for as long as we need it to serve you, resolve disputes, and meet our legal, accounting and tax obligations. Marketing information is kept until you unsubscribe or ask us to delete it.
Your rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to any legal reason we may have to keep it. You can update your account details at any time by logging in. To make a request, contact us using the details below. We may need to verify your identity before responding.
Security
We use reasonable physical, technical and administrative safeguards to protect your personal information against loss, theft and unauthorized access, use, disclosure or modification. No method of transmission over the Internet is completely secure, so we cannot guarantee absolute security.
Children
Our site is not intended for children. We do not knowingly collect personal information from anyone under the age of majority in their province, territory or state.
Third-party links
Our site may contain links to other websites. We are not responsible for their privacy practices, and we encourage you to read their policies.
Changes to this policy
We may update this Privacy Policy from time to time. The current version is always posted on this page, and changes take effect when posted.
Contact us
For questions about this policy or your personal information, contact us at customerservice@candydistrict.com.